Hyundai Motors Indonesia (HMID) continues to expand the coverage area of its digital vehicle maintenance services later this year.

Makmur, chief operating officer, Hyundai Motors Indonesia, said the company had successfully launched the digital Hyundai Service Point Programme with pre-service services in several major cities in Indonesia, ranging from Jakarta, Surabaya, Bandung, to Makassar. Most recently, the company is now expanding the service in the Bekasi area to increase customer convenience in using Hyundai throughout the country.

Meanwhile, the before-service service itself implements a comprehensive car diagnostic process and uses a global standard pre-service approach from Hyundai. This service aims to provide more convenience for customers even before carrying out regular car maintenance or repairs at authorised workshops. On the other hand, the Hyundai Service Point Programme which oversees this before-service service from the beginning became part of the after-sales service 'Hyundai Comes to Anywhere' and can not only be enjoyed by Hyundai car users, but also applies to various other vehicle brands.

Hyundai Service Point has a light service concept where customers can get an initial diagnosis of the current condition of their vehicle, oil changes, and waterless car wash. Not only that, Hyundai also provides various facilities at the Hyundai Service Point location, such as comfortable waiting room, provided snacks and drinks, TV, and internet connection, such as when customers visit a Hyundai dealership while waiting for their car to be inspected by Hyundai technicians.

At the Hyundai Service Point event in Bekasi this time, HMID also provided 3 additional services for customers including disinfectant fogging for cars, nitrogen filling, and emission testing. "This is what drives Hyundai to expand the scope of this programme and provide car users outside the Hyundai brand with the opportunity to also experience the extraordinary benefits of pre-service services," he said in a Hyundai press release, recently.

Putra Samiaji, head of pre-service department, Hyundai Motors Indonesia, explained that the Hyundai Service Point Program needs to be presented so that customers can see how important and useful Hyundai's global standard service is.

Even so, he made sure that the Hyundai Service Point certainly did not replace the role of an official repair shop. However, the essence of the before-service service is as a checking process, so that later it can help customers to get maximum results of maintenance or repairs when visiting an authorised workshop.

"The implementation of the Hyundai Service Point which is integrated with the Hyundai Comes Anywhere program is a realization of Hyundai's commitment as a car manufacturer that always prioritises service to its loyal customers."